Masszymes Inc has been in business since 2004 (merged into BiOptimizers USA, Inc Jan 2019). We have US-based manufacturers and distribution centers. We are also a clickbank platinum group member which has strict policy adhereance to all online laws. Out of the 100 of thousands of affiliate companies we are one of a handful with this prestgious distinction.

Our corporate office is located here:
BiOptimizers USA Inc.
5470 Kietzke Lane, Suite 300
Reno, NV 89511​
United States

The warehouse where our products are shipped out of is located here:
ShipOffers
37 Inverness Drive East Suite 100
Englewood, CO 80112
United States

We are open MON-FRI, 10am EST- 8pm EST. 
And SAT-SUN 10am EST- 6pm EST.

Our help desk support number is 800-719-2467. If you get our voicemail, please leave your name, phone number, email address and a brief message and one of our CS Reps will get back to you as soon as possible.

Wade Lightheart & Matt Gallant

We can definitely take your order over the phone. We can be reached at 800-719-2467. If you receive our voicemail message, please leave your name, phone number, email address and a brief message so one of our CS Reps can further asssist you.

Some people when they first start taking our products might experience symptoms like stomach aches or loose bowels because the supplements are removing various levels of biofilms from the intestinal tract that might have built up over the years. These symptoms shouldn't last very long. But if need be, you can lower the dosages and slowly increase the amount over time. Plus, make sure you are drinking plenty of water at least 3-4 litres as well. But if you continue to have these symptoms, please stop taking the products and schedule a health check up with your GP or Naturopathic Doctor.

All of our products are manufactured in the USA.

Our products will definitely help you with constipation. As long as you follow a 90 day program in order to give the products a chance to work on your digestive system. To accelerate your results be sure to consume 3-4 litres of filtered water (no chlorine or fluoride and limit caffeinated drinks)

Almost all of the ingredients 90% are grown or made in the USA.  And all of our products are made in American Factories Using American Companies however a few of the enzymes and herbs come from Premium Suppliers in Asia who adhere to our strict GMP manufacturing and purity compliance regulations. With BiOptimizers we simply choose the best ingredients to make the best formulations.

We don't use any GMO ingredients, chemical fillers or binders in any of our products. Plus, our products are all vegetarian (no animal agents).

No you do not. These are just suggestions. It is ultimately up to you as to how much of our products you want to consume, there is no known toxic level of dosage so adjust to your body's needs and requirments.

The most important thing is for you to always check with a licensed physician first. What we can say is enzymes and probiotics help the body's defense and recovery systems and can help offset the side effects of cancer treatments. 

Any type of cancer like many diseases is a very serious condition and I would suggest using every possible means out there to help support recovery. 

Check out:

Enzyme Nutrition by Dr. Howell:
https://www.amazon.com/Enzyme-Nutrition-Dr-Edward-Howell/dp/0895292211 
Come Alive by Bernard Jensen:
https://www.amazon.com/Come-Alive-Bernard-Jensen/dp/0932615643/ref=sr_1_1?s=books&ie=UTF8&qid=1490715495&sr=1-1&keywords=Come+Alive+by+Bernard+Jensen
Dr. Kelley's protocol:
https://www.cancertutor.com/metabolic/  

You can also view the interview Ty Bollinger of the Truth About Cancer did with Wade Lightheart https://www.youtube.com/watch?v=JMxBFIqYR-0

No, you do not have to stop taking our products at anytime. This is a myth and you would want to continue our products to ensure you have a healthy digestive system. Wade and Matt have been using the products continually for over a decade and exude extreme levels of energy, digestive capacity and overall health.

Since we’re unable to 100% verify that only organic practices are applied in the initial culturization phase of our enzyme and probiotics products, they do not carry an “organic” stamp specifically.

However, only natural ingredients are used in all BiOptimizers products, and these are all suitable for those on both vegetarian and vegan diets too (no animal agents). We don't use any GMO ingredients, chemical fillers or binders in any of our products either.

Since we’re unable to 100% verify that only organic practices are applied in the initial culturization phase of our enzyme and probiotics products, they do not carry an “organic” stamp specifically.

However, only natural ingredients are used in all BiOptimizers products, and these are all suitable for those on both vegetarian and vegan diets too (no animal agents). We don't use any GMO ingredients, chemical fillers or binders in any of our products either.

Since we’re unable to 100% verify that only organic practices are applied in the initial culturization phase of our enzyme and probiotics products, they do not carry an “organic” stamp specifically.

However, only natural ingredients are used in all BiOptimizers products, and these are all suitable for those on both vegetarian and vegan diets too (no animal agents). We don't use any GMO ingredients, chemical fillers or binders in any of our products either.

All orders are held for 24  hours before shipping. All orders placed from FRI-SUN are shipped first thing MON  morning (unless it is a holiday). This is to allow us to make changes (or even cancel orders) before they ship out. 

Once the package has been picked up, you wil get an e-mail with the tracking information. Within the US it normally takes around 4-5 days to get your package (it could be less or more depending on different factors such as wather conditions). The time it takes for an international order to reach its destination depends a lot on the customs procedures of each country (this is something we can not predict or control). But usually, it takes around 7 days for a package to be delivered internationally.

Regular shipping:
USA - $7.75 USD; CAN - $14.95 USD; International - $19.95 USD
Free shipping:
USA - over $100 USD; CAN - over $150 USD; International - over $200 USD

We only offer express shipping within the USA and we will happily expedite the order for you. 

We will need to give you a call to process the extra shipping cost:
• Expedite - 3-day Express ($9.99 USD)
• Expedite - 2-day ($14.99 USD)
• Expedite - Standard Overnight ($19.99 USD)

We do not ship to some certain countries due to the custom regulations. 

UK and European customers: we are now available on the Amazon platform in the UK through a distributor called Junglehut. They have created a website that you can use as well to place an order located here: https://bioptimizers.co.uk/

We also have exclusive distributors in Canada, Finland, Sweden, Norway. 

Contact us on 800-719-2467 or [email protected] for advise.

Unfortunately, we do not accept checks as form of payment.

RECURRING ORDERS: You can only use the promo code on your first intial order. After that, your next orders will not have those savings.
ONE TIME ORDERS: You can definitely use the promo code each time you enter in a request for a new shipment.

Visa, MasterCard, Diners Club, AMEX, Discover, JCB and PayPal.

We have order pages you can use to place ONE TIME ORDERS. 

Please contact us on 800-719-2467 or [email protected] to discuss the refund.

You would return the un-opened bottles to our warehouse located at: 
ShipOffers
37 Inverness Drive East Suite 100 
Englewood CO, 80012 
United States. 

Once we receive the products back, we will issue you a refund.

- If it's your first purchase and you only bought a single bottle to try - we will issue a full refund (minus shipping). 

Email us via [email protected] and we will pass the message.

You can view your order details and history from ClickBank. 
On your receipt page or email, you should see a link under ‘CLICKBANK CUSTOMER SERVICE’,
http://www.clkbank.com/orderDetail.htm?rcpt=58c44ca0PT9FXWES.  
From there, enter your email address and one piece of additional information to access your transaction details.  The next page will show your purchase history and order details.  You will have the ability to create a ticket for tech support request, cancellation request, or refund request.  Also, you will be able to change your email address, shipping address, and payment information. 
For any other issues and/or questions, pleawse contact our help desk on 800-719-2467 or [email protected]

Contact our help desk at least a week before your next schedule shipment to cancel your subscription. Note - we can also reschedule it for another date. Contact us on 800-719-2467 or [email protected]