Bioptimizers Refund Policy
We will accept a return of unopened bottles of product(s) within 365 of purchase. If you have purchased multiple bottles, in order to qualify for a full refund (excluding any shipping and handling charges) you would need to return all but one of the bottles unopened. This applies to subscription and non-subscription purchases.
One important note is: you can only return 1 month's worth of shipments for a refund. So, if you have been subscribed for 3 months you can only return the last month's shipment. We will not refund the first 2 months.
Finally, YOU MUST NOTIFY US AT LEAST 3 days BEFORE you card is charged to cancel a subscription. Otherwise, the order will be shipped and counted as an 1 month subscription.
Thanks for your understanding.
Products are provided with a 100% satisfaction guarantee. You may contact us at [email protected] within 365 days of the original order date for 100% refund of the product purchase price (excluding any shipping and handling charges) and obtain an RMA number and shipping instructions to return any unused product. Upon receipt of your return shipment, we will either cancel the original credit card authorization or issue a full refund if you funds have already been collected, and shall only be paid on a one-time basis per household.
In addition, we reserve the right to refuse a refund to anyone reasonably suspected by Bioptimizers USA a division of Masszymes, Inc to have previously taken advantage of Bioptimizers USA a division of Masszymes, Inc’s satisfaction guarantee on more than one occasion.
Giving you a refund in accordance with the terms and restrictions that are set forth herein is the full and complete liability that Bioptimizers USA a division of Masszymes, Inc has to you. You acknowledge the length of the refund period as set forth herein and you agree that the length of the refund period is reasonable. You further agree to try the Bioptimizers USA a division of Masszymes, Inc product during the initial 365 day period following your product order as a material consideration required by Bioptimizers USA a division of Masszymes, Inc as part of the purchase price. You further warrant that you will make a determination during the initial 365 day period if the product is as described and to decide whether you wish to keep the product. If you do not notify Bioptimizers USA a division of Masszymes, Inc during the refund period in the manner described herein, you agree that Bioptimizers USA a division of Masszymes, Inc may construe silence as a full, complete and final acceptance of the terms of the sale of Bioptimizers USA a division of Masszymes, Inc products and you will have no further right of redress or refund for any reason.
If you’re living in locations that require custom duties and/or VAT taxes to be collected you understand that, unless custom duties and/or VAT taxes are collected at the point of sale by Bioptimizers USA a division of Masszymes, Inc, you remain entirely responsible for payment of any/all custom duties and taxes at the time the product is delivered pursuant to your instructions. If, for any reason, Masszymes, Inc’s courier or freight account is charged for custom duties and/or VAT taxes, instead of you paying the referenced charges directly, then you hereby authorize Bioptimizers USA a division of Masszymes, Inc to bill your credit card for said charges or for the return of goods if they are refused at the point of destination.