Delivery Policy for Online Products:
Full payment of the online product must be received via our secure online payment gateway prior to the electronic delivery. Once payment has been received, the customer will be sent a email confirmation of their purchase order. At any stage, if a customer is experiencing problems on taking delivery of the online product, they can contact BiOptimizers (Masszymes inc.) support via our Contact or our phone number listed on the website. Payment for online products can be made via Mastercard or Visa. We do not accept methods of payment that are not online transactions such as personal checks, postal money orders or cash.
1. Delivery Notifications
You will receive an email confirmation of your order immediately after purchase – if applicable, this email contains the tracking number so you can track it online right to your door.
2. Delivery timescales
Your order will usually be shipped within 72 hours. Typically orders are delivered within 5 business days in the United States, within 2 weeks to Canada, and international orders may take up to 3 weeks to arrive (depending on your shipping location).
To help ensure a specific delivery date (provided you give us 10 working days notice), you can contact us here.
2.1. International deliveries
International orders are shipped by USPS Flat Rate Priority Mail Envelopes, who passes the package onto your overseas delivery company. International shipping is calculated in the checkout, and is usually $24.85 to most destinations, and the delivery timescale is a non-guaranteed 3 – 10 working days.
3. Postage method
Domestic and international orders are charged shipping & handling according to overall weight. Domestic orders start as low as $7.75 shipping & handling, Canadian orders start at $24.55, and International orders $24.75.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the package will be delivered to your mailbox or on your doorstep.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or dispatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.