ONLINE PRODUCTS AND SERVICES

Delivery Policy for Online Products:

Full payment of the online product must be received via our secure online payment gateway before the electronic delivery. Once payment has been received, the customer will be sent an email confirmation of their purchase order. At any stage, if a customer is experiencing problems with the delivery of the online product, they can contact BIOptimizers support via email or our phone number listed on the website. Payment for online products can be made via Mastercard, Visa, or PayPal. We do not accept methods of payment that are not online transactions, such as personal checks, postal money orders, or cash.

PHYSICAL DELIVERIES FOR PHYSICAL PRODUCTS

1. Delivery Notifications

   You will receive an email confirmation of your order immediately after purchase. You will then be sent an additional email containing the tracking number when your order ships. This way, you can track it online right to your door.

2. Delivery timescales

   Your order will usually be shipped within 72 hours. Typically, orders are delivered within 5 business days in the United States, and international orders may take up to 3 weeks to arrive (depending on your shipping location).

   To help confirm a specific delivery date (provided you give us 10 working days notice), you can contact us here.

   1. International deliveries

      International orders are primarily shipped by FedEx International Economy, which then passes the package onto your overseas delivery company. Please allow up to 3 weeks for delivery time on international orders. All international customers could email [email protected] to check if there are any approved wholesalers in their area.

      (PLEASE NOTE: for International orders, customers may also incur additional customs and duties charges which are imposed by their respective countries, not BIOptimizers).

3. Postage method

   Domestic orders to shipping addresses within the United States start as low as $7.95 shipping and handling, and International orders $14.95.

4. Missed deliveries

   If you are not in when your package reaches your shipping address, please refer to the redelivery options supplied by the company attempting delivery. And if no delivery note is supplied, please consult your online tracking ID number to identify the whereabouts of your package and how to arrange collection.

   If for any reason the item is returned to us (e.g., incorrect address specified, item not called for), then we will inform you immediately by email once we receive the item. From this point forward you are given a choice for us to re-send the item or cancel the order. Please note that for items undeliverable due to the consumer and a refund is requested, we reserve the right to deduct our outward shipping fees from the refund total.

5. Late deliveries or dispatch

   Although we can ship most orders within the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded, which can cause additional delays of 1-2 days. Regrettably, this is an unfortunate consequence of high volume sales periods, as well as for weekend and public holiday orders.

   Other reasons for additional delays may include the delivery service itself experiencing a problem, or border and customs departments retaining shipments on international shipments. These events are unfortunately beyond our control.